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Southwest Airlines was profitable for nearly 5 decades, offering free whiskey, cheap late-night tickets, and free-for-all seating allocation—despite how hard it is to make money running an airline.
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Additional insights we found via Business History
Southwest kept costs low partly by only using one type of aircraft (the Boeing 737), which simplified maintenance and crew training.
The airline also built customer loyalty, differentiating itself by offering first-come, first-served seating, and a less-than-corporate, uniquely casual brand identity.
However, the airline has struggled in recent years as it scaled back aspects of its brand that customers loved (such as open seating) and struggled during a brutal 2022 winter storm.
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