Craigslist intentionally avoided user reviews

Marketplaces on the dark web provide eBay-like vendor feedback scores

An HP analysis found that 77% of cybercriminal marketplaces require vendors to purchase a license to sell their products, which can cost up to $3,000. About 92% of these marketplaces also use a third-party dispute-resolution service to handle customer service issues, thereby promoting "honor among thieves."

Threads offers sleek design but fails to deliver X's unique user experience

Despite its smooth setup, Threads lacks the algorithmic depth and cultural edge that made X (formerly Twitter) feel essential to longtime users. The overlap with Instagram contacts creates a less authentic space, limiting the raw, real-time energy people loved on X.

In 2008, one writer demonstrated the fickle nature of wine reviews

Robin Goldstein submitted a fake restaurant to the well-respected Wine Spectator for a competition. He created a website for the fake Milan-based business, complete with a menu of wines the magazine itself had disparaged. That didn't stop Wine Spectator from naming Goldstein's ruse among that year's winners.

An archive of anonymous messages people wrote but never sent

The site invites users to submit unsent letters to people, pets, or moments, which are then published anonymously for strangers to read. Every post is moderated, and the design of the site—no likes or replies, just words—feels polished and somber.

Safeguards that social media companies created to protect children on their platforms failed at least half the time on Snapchat, Instagram, TikTok, and YouTube, according to recent research.

For Reddit's founders, the company's early days included choosing a dinner with Y Combinator's Paul Graham over a spring break trip, a $10M Condé Nast acquisition, and other pivotal moments.

Explore a website dedicated to reviewing books about the advertising industry

“The Agency Review” reviews any book that touches advertising—from straight business books by the likes of David Ogilvy to a book about the history of bourbon. It has reviewed more than 200 books since the site started in 2012.

Craig Claiborne invented the modern food critic

The New York Times critic began his column "Directory to Dining" in 1962. While there had been restaurant reviews before then, Claiborne's ethical standards and appreciation for a variety of cuisines established a new kind of food critic and, in the process, a new kind of eater. (Some readers may experience a paywall.)

Some argue that credit reporting promotes economic inequality in the US

Although today's credit scoring system is much more objective than, say, the credit assessment system of the 1700s, some argue there's still room for improvement, with critics saying the current system is still discriminatory. For example, while mortgage payments have long been automatically reported to credit bureaus, rent payments (the primary housing expense for most lower-income Americans) historically haven't been reported unless a payment was missed.

Wikipedia openly displays edit history and editorial disputes to assess trustworthiness

Unlike a journal article, which may be reviewed by up to three people before publication, popular Wikipedia pages may be reviewed thousands of times by editors, potentially enhancing their reliability. Less reviewed articles still require reliable third-party sources and remain subject to verification by bots and administrators who can undo edits.

Balancing free speech while curbing misinformation has destroyed content moderation

Accusations of censorship and bias have led social media companies like Meta and X to scale back or abandon moderation tools—just as foreign propaganda surges. Researchers say their ability to track manipulation online has become severely limited.

The Reevo hubless ebike, the industry's great failure

The Reevo hubless e-bike came out in 2020, touted as the bicycle of the future with no hubs or spokes, a GPS tracker, a fingerprint reader, and a uniquely futuristic look. With less than 3,000 sold, you've likely never seen one, but this bike reviewer shows off the bike's nightmarishly loud noise, terrible brakes, failed smartphone pairing, and more. Watch the full review here.

Privacy concerns in the credit scoring system

Because credit scores use a lot of personal information (such as whether or not someone makes credit card payments on time), some worry their privacy is being compromised in the data collection process.

7 prominent investors rejected Airbnb in its early days

Airbnb is arguably known as one of the most successful startup stories of all time. But back in 2008, many prominent investors rejected their pitch when they went out to raise money—and Airbnb's founder still has the rejection emails to prove it.

Regular coupon users pay less attention to the actual price of what they’re buying

The psychology of coupon users can feel counterintuitive: Research suggests regular coupon users actually prioritize coupon availability over actual price comparisons.

The overnight collapse of Ello, a beloved, decade-old social network

Ello launched in 2014 with big dreams to avoid advertising and retain a user-friendly, simple style. But in 2023, the hip social network suddenly shut down, removing nine years of posts with no warning. Artists, writers, and other creators lost nearly a decade of work with no explanation. Read the troubling story here.

Social media platforms benefit not just from ensuring they have satisfied users, but also from the personal data they scoop up and can then sell to online advertisers.

Critics say WeChat is a surveillance tool for the Chinese government.

Data privacy advocates worry that Google collects too much personal information

Politicians have also criticized whether the search engine exerts too much control over gatekeeping online information and influencing what is considered fact or fiction, deviating from its original corporate motto of "don't be evil."

In defense of the advertisement economy

Advertising is frequently reviled for how it clutters up public spaces and our everyday experiences. Nonetheless, it allows for vast amounts of goods and services to be rendered free to millions of users—and gives users the option to pay with money or time and attention.

In 2020, rumors spread that Wayfair ran a child sex trafficking operation

Users took note of many Wayfair furniture items with girls' names being sold for high prices. A well-known QAnon activist helped spread the conspiracy more widely during a time of heightened distrust in institutions as a result of the COVID-19 pandemic. The theory was proven to be untrue.

Extremist groups have used Facebook to propagate misinformation and recruit members

For years, Facebook has been accused of taking a too-light approach to content moderation. While it's made strides in recent years, problematic content continues to thrive on the company's platforms.

Credit monitoring services may oversell the benefits of dark web monitoring

Currently, technology exists to scrape and download data from webpages, which can then be analyzed to identify a user's information. However, scrapers cannot access or remove personal data from dark websites because they are often protected by paywalls, rendering monitoring ineffective beyond reporting publicly available data breaches.

Support groups may not be private and can suddenly change focus

Sexual assault survivors that had gathered on a Facebook support group were shocked when administrators suddenly changed the group into one for sharing erotica. Its members were trolled, and ultimately, it was unclear whether its creators had planned for this shocking shift or if the group had been hacked. (Some users may encounter a paywall.)

Facebook was almost sold to Yahoo! for $1B, but its CEO refused

The board tried to fire Mark Zuckerberg for his resistance, which he blames for failing to communicate the long-term vision of the company. He claims the company has succeeded by launching products quickly to learn faster than its competitors.

A Grateful Dead online bulletin board system inspired the early internet and counted some of tech's biggest names, like Apple's Steve Wozniak, as users.

Ethereum’s biggest risks and top criticisms

As it evolves, critics say Ethereum’s constant changes make the platform overly complex and fundamentally less secure. They also say the Ethereum Foundation and a handful of developers wield too much control over the crypto platform, and that gas fees are prohibitively expensive. Some criticisms are addressed in Ethereum’s roadmap, but others strike at the crypto platform’s core. Go deeper on why here.

ConsumerLab is a watchdog site reviewing supplements for quality and recalls

The group purchases supplements and tests them for accuracy. When it tested 26 popular B vitamin supplements, it found five failed their tests because they provide either significantly less or much more of the ingredients than listed. This type of product-label mismatch can occur because the FDA does not regulate these products as it would a drug.

Web crawlers and internet archives and back-ups limit perfect erasure of online data

Crawlers are programs that automatically browse the internet for links and index pages for search engines to pull up when page content matches search queries. Networks of global data centers also create copies of content as fail-safes for potential failures to ensure access isn't ever lost.

Digital coupon platform Groupon IPO'd in 2011 at a $17.8B market cap, but as of 2024 was worth just $103M—a 99.4% decrease.

Google banned ads for loans due within 60 days and interest rates exceeding 36% or higher

In 2016, Google said it would stop allowing payday lenders to advertise on the search engine. According to the company, this decision was made to protect users from deceptive and harmful financial products.

Web scrapers extract data from a webpage's underlying HTML code and have been used to generate sales leads, collect competitor information, identify counterfeit products, and optimize sites for search engines.

Many journalists are shying away from sharing mug shots when reporting crime

News outlets used to cover crime with mug shots of the accused. Some outlets even published mug shot photo galleries, collections of easily acquired content that drove clicks and, hopefully, advertising dollars. However, this practice has fallen out of favor as journalists question the lasting impact of immortalizing mug shots of accused perpetrators, at least some of whom are ultimately cleared of the alleged crime.

Trader Joe's breaks every rule of modern retail

The successful grocer doesn't do e-commerce, delivery, or coupons. And yet Americans are still obsessed with Trader Joe's.

As of 2026, age verification systems on online platforms have included the collection of personally identifying information, such as government IDs, and biometric age checks that rely on AI-based facial recognition.

Uber's first investors included StumbleUpon founder Garrett Camp

In 2010 when Uber went out to raise money, prominent investors including Mark Cuban and Gary Vaynerchuk passed. Vaynerchuk actually said no twice.

Research suggests articles on Wikipedia are about as reliable as 'accurate' sources

Studies from Nature, The Guardian, the Journal of Clinical Oncology, and the Canadian Library Association, among others, did not identify significant errors, particularly in articles related to academic topics. The site is still considered an exploratory, tertiary source subject to systemic biases from its human editors, especially within controversial topics.

Exclusionary ads can help win over customers, some marketers argue

Slogans like "if you don't like dark roast, this coffee isn't for you," also known as "dissuasive framing," can entice specific groups of customers, some marketers say. The shift comes from the perceived authenticity of a company admitting that a product is not perfect for everyone.

Wikipedia arose from a failed, for-profit online encyclopedia

Nupedia was launched in 2000 by internet entrepreneur Jimmy Wales and internet project developer Lawrence Sanger, only publishing articles written by experts after a cumbersome seven-step review process. The two developed Wikipedia to allow the public to write articles for future review, but shifting to self-moderation contributed to Sanger's departure in 2002.

Critics believe Grammy expert panels primarily benefit legacy artists

When the expert review panels for the Big Four awards were disbanded, it was with the hope that the decision would lead to a broader range of nominees and winners. But, in practice, it's not clear that it's playing out that way.

Google's early focus on simplicity and user experience drove its future successes

Google Search revolutionized information retrieval in 1998, but additional web-based products, including Gmail, Maps, Docs, and YouTube reinforced the company's core ad business while allowing it to aggregate the world's information. Forming Alphabet protected this business from riskier moonshot projects.

The dating app Hinge markets itself as 'designed to be deleted'

Harvard graduate Justin McLeod started Hinge in 2011. Since then, despite competition from larger apps like Bumble and Tinder, it's grown into the third-largest dating app by market share in the US, bringing in roughly $396M in revenue as of 2023.

To continue selling mortgages, agencies that determine how risky a loan is gave high ratings to homebuyers regardless of their actual risk portfolio.

Warren Buffett has been criticized for avoiding investing in tech stocks during the 1990s dot-com boom, as he wasn't confident in the future growth of the tech industry.

Bumble's ill-received 2024 rebrand included ads encouraging users to stop being celibate

The ads were meant to promote a new option on the dating app that allowed men to message first in opposite-sex matches—a significant change to the app's signature "women make the first move" feature. Bumble later apologized for the ads on Instagram. Bumble shares fell 54% after the brand removed the signature feature and allowed men to message first.

Before 'The Facebook', Mark Zuckerberg made 'Facemash.com'

During Mark Zuckerberg's sophomore year at Harvard, he built a website that allowed users to rank and rate people's pictures from the school's online "facebooks" called Facemash.com, which quickly went viral. He was placed on academic probation for violating the school's rules around data, privacy, and computer usage. Zuckerberg says the website was a prank and he never intended for so many people to see it. FaceMash is credited with being the predecessor to Facebook.

As thousands of lawsuits proceed against social media companies for alleged harm, social psychologist Jonathan Haidt lays out the seven main arguments for holding social media companies legally responsible.

Some argue the Sears catalog undermined Jim Crow laws in the rural South

When the Sears catalog was popularized, Black Americans didn’t always have an easy time shopping in US stores due to racism and Jim Crow laws. Some say that the Sears catalog was radical at the time for helping Black Americans avoid retail shopping in the South—often a negative experience.

The 'Facebook papers' revealed the company prioritized profit over public safety

A whistleblower came forward with internal documents showing employees warned leadership about the company's role in fueling political unrest and misinformation. Systems like XCheck shielded high-profile users like President Donald Trump from normal content rules, often to avoid PR backlash.

The case that willfully being 'cringe' can be antisocial

While noting the prevalence of "cringe" in recent media discourse, the author argues that willfully engaging in cringe behaviors—an overzealous earnestness or awkward rupture of social norms, in many cases—is selfish and forces others to experience discomfort. The essay offers an interesting meditation on how artists often explore cringe as a concept to critique social norms, while others who encourage people to "embrace cringe" are promoting individual freedom over relational harmony.